Privacy Policy

pktk10 collects personal data from you in several ways: directly when you register an account or contact support, automatically when you use the platform, and from third-party partners where permitted by law. The categories of data we collect are described below.

1.1 Registration and Account Data

When you create a pktk10 account, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes — all players must be 18 or older)
• Email address
• Mobile phone number
• Residential address (city, district, and country — Bangladesh region)
• Preferred currency (BDT / USDT / BTC)
• Username and encrypted password

This data is required to create and maintain your account, process transactions, and verify your identity in accordance with our KYC obligations.

1.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) requirements and to verify that all players are aged 18 or above, pktk10 may request copies of the following documents at the time of withdrawal or at any other point during your account lifecycle:

• National Identity Card (NID) — issued by the Bangladesh Election Commission
• Passport (biographical data page)
• Driving licence
• Utility bill or bank statement as proof of address (issued within the last 3 months)

Document images are transmitted over encrypted connections and stored securely. Access is restricted to authorised compliance personnel only.

1.3 Financial and Payment Data

When you make deposits or request withdrawals, pktk10 collects the information necessary to process your transaction. Depending on the payment method, this may include:

• bKash, Nagad, Rocket, or Upay mobile account number (last four digits stored for reference)
• Cryptocurrency wallet address
• Bank account number and bank name (for bank transfer withdrawals)
• Transaction reference numbers and timestamps

Full payment credentials are not stored by pktk10. Payment processing is handled by PCI-DSS compliant third-party payment processors who operate under their own privacy policies.

1.4 Usage and Technical Data

When you use the pktk10 platform, we automatically collect certain technical and behavioural data to ensure the platform functions correctly and to detect fraud:

• IP address and approximate geolocation (country/city level)
• Device type, operating system, and browser version
• Session duration and login timestamps
• Pages visited, games played, bets placed, and odds viewed
• Referral URL (how you arrived at pktk10.net)
• Error logs and crash reports

1.5 Communications Data

When you contact pktk10 via live chat, email, or any other support channel, we retain a record of your communication including the content of messages, timestamps, and the contact method used. This data is used to resolve your enquiry and to improve our support services.

1.6 Responsible Gaming Data

If you use pktk10's Responsible Gaming tools — such as deposit limits, self-exclusion requests, or cooling-off periods — we record and store these preferences and restrictions. This data is treated with the highest level of sensitivity and is used solely to enforce the restrictions you have chosen to apply to your account.

pktk10 does not sell your personal data. We share your data with third parties only where it is strictly necessary to operate the platform, fulfil legal obligations, or protect the security of our players and systems.

3.1 Service Providers and Data Processors

pktk10 works with a limited set of trusted third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include:

• Payment processors: Companies that handle deposit and withdrawal transactions on behalf of pktk10, including MFS gateway operators and cryptocurrency payment facilitators. These processors receive only the data required to execute the specific transaction.
• KYC and identity verification providers: Specialist third-party platforms that assist with document verification and identity checks. Data shared is limited to the documents and personal details necessary for verification.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi provide the games available on the pktk10 platform. These providers may collect anonymised gameplay telemetry data directly through their game clients for game-improvement purposes.
• Analytics and security providers: Platforms that help pktk10 monitor platform performance, detect bot traffic, and prevent abuse. Data shared with these providers is typically aggregated or pseudonymised.
• Email and communications providers: Services used to deliver transactional and promotional emails to players who have opted in to communications.

All third-party data processors are contractually bound to process personal data only in accordance with pktk10's instructions and in compliance with applicable data protection laws.

3.2 Legal and Regulatory Disclosures

pktk10 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other government authorities where required to do so by law, court order, or in connection with an investigation into suspected criminal activity, money laundering, or terrorist financing. Such disclosures are made on a minimum-necessary basis and, where legally permissible, pktk10 will notify the affected player of such a disclosure.

3.3 Business Transfers

In the event that pktk10 undergoes a merger, acquisition, or sale of all or part of its business or assets, player data may be transferred to the successor entity. In such circumstances, pktk10 will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this policy and will provide affected players with advance notice of any material change to data handling practices.

3.4 International Data Transfers

pktk10's primary servers and data processing infrastructure are located in jurisdictions that maintain adequate data protection standards. Where data is transferred internationally — for example, to a game provider's servers located outside Bangladesh — pktk10 ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent data transfer mechanisms.

5.1 Retention Periods

pktk10 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data (active accounts): Retained for the full duration of the account's active status plus a minimum of 5 years following account closure, in line with standard AML record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years following the date of verification, or longer if required by applicable financial regulations.
• Financial transaction records: Retained for a minimum of 5 years following the date of each transaction to comply with financial reporting and AML obligations.
• Customer support communications: Retained for 3 years from the date of the final communication in each support case.
• Analytical and usage data (anonymised): May be retained indefinitely in fully anonymised or aggregated form for statistical and platform improvement purposes.
• Marketing opt-in records: Retained for as long as you maintain your marketing consent, plus 3 years after opt-out as evidence of prior consent.

5.2 Data Security Measures

pktk10 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:

• AES-256 encryption for data at rest across all databases containing personal information
• TLS 1.3 protocol for all data in transit between your device and pktk10 servers
• Multi-factor authentication (MFA) required for all administrative access to production systems
• Regular third-party penetration testing and vulnerability assessments
• Role-based access controls ensuring that staff access only the data necessary for their specific role
• Automated intrusion detection and real-time security alerting systems
• Regular staff training on data protection and information security best practices

5.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to player rights and freedoms, pktk10 will notify affected players without undue delay and will take all steps necessary to contain and remediate the breach. We will also notify relevant authorities as required under applicable data protection laws. If you believe your pktk10 account or personal data has been compromised, please contact our support team immediately at [email protected].

The pktk10 platform is strictly intended for adults aged 18 and above. pktk10 does not knowingly collect, process, or store any personal data from individuals under the age of 18. Access to the platform by minors is prohibited and constitutes a violation of pktk10's Terms and Conditions.

During the registration process, all applicants are required to confirm their date of birth and that they are 18 years of age or older. pktk10 carries out age verification as part of its KYC process and will immediately suspend any account where it is found that the registered player is under the age of 18. Any personal data collected from a minor — whether inadvertently or through misrepresentation — will be deleted promptly upon discovery.

If you are a parent or guardian and you believe that your child has registered an account on pktk10 or provided personal information to pktk10 without your knowledge, please contact us immediately at [email protected]. We will investigate the matter, take immediate action to close the account, and delete all associated personal data without delay.

pktk10 supports parental control initiatives and encourages households with children to make use of internet filtering tools and parental control software to prevent minors from accessing online gambling platforms. For more information on responsible gaming and age protection, please visit our Responsible Gaming page.